What has happened since December 2025
Leadership Forums
Change management forums with UNTH leadership to align priorities and build buy-in.
CARE Training
Culture-change training using the CARE transformation framework across all cadres.
PLO Deployment
Sequential rollout of Patient Liaison Officers in batches of 3, scaling to 14 PLOs.
PLO Intervention
Daily patient-staff engagement, issue logging, and rapid escalation to UNTH leadership.
PLO KPI Dashboard
Live performance dashboard tracking response times, satisfaction, and resolution rates.
Executive Reporting
Regular executive reports and leadership updates to sustain accountability.
Tell us what has changed at UNTH
In December 2025, over 400 UNTH staff completed our baseline survey. Since then, 14 Quantus Medical Foundation Patient Liaison Officers (PLOs) have been working in the hospital. This follow-up survey measures what has changed and what should improve.
It takes about 7 minutes. It is strictly anonymous and confidential: no names or identifiers are collected, and no individual answer will ever be shared with management. By continuing, you agree that your anonymous answers may be used in reports and research publications.
- ✓Strictly anonymous - no names collected
- ✓Takes about 7 minutes
- ✓Works on your phone, even on slow networks
- ✓Your answers will guide real improvements at UNTH